Roadside Assistance

24/7 Road Side Assistance by Al-Futtaim Automotive Group – how to get home safely

It’s the moment every motorist dreads – a warning light flashes on the dashboard and the car rolls to a stop at the side of the road. Or you feel that intense steering wobble as a random nail on the road gives you a flat tyre. Whether it’s a flat battery or something more serious, there are times when you may not be able to get going again. That’s when you need roadside assistance.

Are you covered?

Roadside assistance is a must-have if you live in the UAE. Not only does it give you the peace of mind that if you do need help that it’s just a phone call away, but if you’re out in the desert you won’t be left stranded if you end up in a wadi by accident. Al Futtaim Automotive Group have launched a roadside assistance service that is available to all its customers, including Al Futtaim Honda drivers.

How to make sure you get the help you need

If you’re heading out to the Empty Quarter or the mountains for a weekend of adventure camping and hiking, one thing you’ll definitely need is a mobile phone. If the worst does happen, it’s your lifeline to road assistance with just one call. If you need a car towing service to get you out of a sand dune, or a flat tyre has left you stranded at the side of the road, you can call the toll-free number and a car towing service or roadside assistance expert will be with you as quickly as possible.

What if you can’t get going again?

The primary aim of roadside assistance is to get you moving again. Whether you need to jump-start your car because of a flat battery, or you don’t have a jack to help you change that spare tyre, Al Futtaim’s Roadside Assistance technicians will do everything they can to get you back on the road. If that isn’t possible then the next option is to call out a tow truck to get your car to an Al Futtaim workshop, where it can be repaired.

I don’t have the number…

All vehicles from Al Futtaim come with a window sticker that has the toll-free number on it, but if you want to put it in your phone as well then it’s 800-445566, which should be relatively easy to remember!

What if I put the wrong fuel in?

It’s a very easy mistake to make, and thousands of motorists do it every year – they pick up the wrong pump and put in the wrong fuel. The worst thing you can do is try and drive the car, or even start it. Once the fuel has made its way around the engine then the process of cleaning it out and repairing any damage is much more time consuming, and expensive.

If you do put the wrong fuel into your car then in some cases your roadside assistance service may be able to drain your tank for you without too much trouble. However, bear in mind that in many cases your car may have to be towed to a service centre where experts can remove the fuel without damaging the engine components.

Keep your car well maintained

To minimise breakdowns, we always advise that you keep your vehicle well maintained. That includes carrying a few emergency spares such as car jumper cables in case you get a flat battery, and a spare tyre. In fact, as punctures are one of the most common roadside breakdowns, why not consider fitting run-flat tyres? It will give you approximately 50 extra miles so you can either get home or to a garage under your own power without having to call out a tow truck.

Do those weekly checks and you may never have to see one of our Al Futtaim 24/7 Roadside Assistance vehicles – but if you do need us, we’re always here for you!